Vodafone - Milan Area, Italy
User Experience Manager handles the evaluation of user-centered design, executes information architecture analysis and acts cross functionally as Usability Expert within online projects, spending most of the time planning, performing, and documenting usability tests of various kinds.
Having the core responsibilities of analyzing and optimizing key customer journeys within the Online Marketplace, he works closely with Product and Content Managers helping to identify areas of improvement and develop potential solutions. We are looking for a person with a passion for identifying patterns within the data and using this information to reduce the friction factors within the Online properties, ecommerce and info-commerce websites, online media campaigns and digital caring tools.
Help defining strategy and execution for website conversions
Collaborate with a cross functional team of designers, editors, product managers and developers and lead the efforts to create an effective, user-centered online experience
Influence design, development, maintenance, and refinement of Ecommerce Sites, Corporate Sites, and mobile applications from user experience and needs perspective.
Develop guidelines for building optimal user interface design focused on business objectives for all digital products and updates
Conducting research and data evaluation
Usability testing in conjunction with Marketing and Analytics insights
Influencing information architecture, visual design, and process flow improvements from user perspectives
Identify, adopt and set standards for use of emerging best practices within Information Design
Develops knowledge expertise in the group on new technologies.
Directs external agencies on brand standards, implementation approach and technology usage.
Serve as the user interface expert on competitive and complementary products/experiences and bring new ideas to team
Degree in Marketing&Communication, Design, Web Design or Graphic Design
At least 4 years experience in interactive web design and Web Marketing
MS Office Suite (Excel and Access, Word &PowerPoint).
Advanced knowledge of Interaction Design and User Interface management
Experience conducting heuristic evaluations and usability testing, designing use cases, flow diagrams, wireframes
Technical understanding of Internet related technologies: database structuring and content management and knowledge management software
Strong project management expertise
Strong customer focus
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